Shiping Policy

Shiping Policy

At Mondane, we are committed to delivering your skincare and beauty products safely and conveniently to your doorstep. This Shipping Policy explains how we process, dispatch, and deliver orders placed through mondane.in.

1. Shipping Coverage

We currently offer shipping within India. Orders are delivered to serviceable PIN codes through our courier and logistics partners.

Availability of delivery may depend on the location and serviceability of the PIN code entered at checkout.

2. Order Processing

  • Orders are processed after successful order confirmation and payment.
  • Orders are generally dispatched within 1–3 business days.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • During sales, promotions, festive seasons, or periods of high order volume, dispatch may take additional time.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on your location and courier serviceability.

Delivery timelines are estimates and may vary because of:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote or difficult-to-service locations
  • Incorrect or incomplete delivery information
  • High order volumes
  • Other circumstances beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed clearly during the checkout process before you complete your order.

If a product or promotional offer qualifies for free shipping, the applicable shipping charge will be waived at checkout.

5. Order Tracking

Once your order has been shipped, you may receive an order/shipping confirmation through your registered email address or mobile number.

Where tracking is available, the tracking details will be shared with you so that you can monitor your shipment.

6. Incorrect Address or Contact Details

Customers are requested to provide a complete and accurate delivery address and active contact number while placing an order.

Mondane will not be responsible for delivery delays or failed deliveries caused by:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Incorrect phone number
  • Unavailability of the recipient
  • Refusal to accept the shipment

Additional shipping charges may apply if an order needs to be re-dispatched because of incorrect information provided by the customer.

7. Damaged or Tampered Package

At the time of delivery, customers are advised to check the package carefully.

If the package appears damaged, opened, or tampered with, please contact our customer support team as soon as possible and provide relevant photographs/videos and order details.

Any issue related to damaged or incorrect products will be handled according to our Return & Refund Policy.

8. Delayed or Undelivered Orders

If your order has not been delivered within the estimated delivery period, please contact us with your order number.

We will coordinate with our delivery partner and assist you in tracking the shipment.

9. Contact Us

For any questions regarding shipping, delivery, or your order, please contact us:

Mondane
Call: +91 9810528939
WhatsApp: +91 9810528939
Email: mondane@gmail.com
Customer Support: 24/7

Address:
3rd Floor, A-91, Block-A, Phase-II,
Mangolpuri Industrial Area,
Delhi, North West Delhi – 110083, India

Website: mondane.in